Signing isn't the end. It's the start of 24 months of support.
Twenty-four months after move-in, we're still in your group chat.
For the first 24 months after move-in, your agent stays in the WeChat group. From city-office registration to a leaking faucet, from residence-card renewal to lease termination — we handle the Japanese side and stay in Chinese / English with you.
Government paperwork
Four government items must be done within 14 days of arrival. We accompany or proxy each one and confirm step by step.
Resident registration / national health insurance / pension / residence card renewal / move-in & move-out forms
Utilities & basics
Eight basics in one pass. We make the Japanese phone calls; what you receive is a home that already works.
Water / electricity / gas / internet / mobile / bank account / hanko (seal) / postal address binding
24-hour emergency
WeChat group 24/7. Night-time emergencies follow a documented response flow built up across 10,000+ clients.
Leaks / fire / neighbor disputes / locksmith / landlord / sudden illness / police mediation
We draft the Japanese cancellation letter (1 month notice). Cleaning, deposit reconciliation, and onward-relocation paperwork are all covered. Renewals are handled one-on-one too.