This page lists the basic disclosure items for service transactions that may start from website inquiries.
The Japanese text is the controlling disclosure. Translations are provided for convenience. Transaction terms are governed by the individual quotation, brokerage agreement, Important Matters Explanation, and related written documents.
Last updated 2026-09-30
Seller / service provider
- Seller / service provider
- 株式会社 ELM HOUSING
Operating brand
- Operating brand
- YUJU · 榆居
Corporate number
- Corporate number
- 8010001195285
Address
- Address
- 〒170-0013 東京都豊島区東池袋1丁目18番1号 ハレザタワー20F
Hareza Tower 20F, 1-18-1 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013, Japan
Representative / responsible person
- Representative / responsible person
- 代表取締役 軽部 洋子
Phone
- Phone
- TEL +81-50-8886-3375
Contact
- Contact
- https://elm-gr.com/contact
License / associations
- License / associations
- 東京都知事免許(2)第102914号 宅地建物取引業者
公益社団法人 全日本不動産協会 / 公益社団法人 不動産保証協会
Services
- Services
- Rental brokerage, sales brokerage, investment-property consultation, rental management, and post-move-in life support. Services handled by another group company identify the contracting entity separately.
Website transaction boundary
- Website transaction boundary
- This website provides information and inquiry channels only. Real-estate applications, payment, and contract formation are not completed online through this website. If an application period, campaign period, or special condition applies, it is shown on the individual page or written document; otherwise there is no fixed online application period on this website.
Service fees
- Service fees
- Initial consultation is free, and no fee is charged merely for submitting a website inquiry. Paid services such as brokerage fees, management fees, and life-support options are disclosed tax-included or by calculation method in each quotation, brokerage agreement, Important Matters Explanation, or related written document.
Additional required costs
- Additional required costs
- Deposit, key money, guarantor-company fees, fire insurance, key exchange, cleaning, bank-transfer fees, postage, registration, judicial scrivener, loan-related costs, taxes, and other transaction-specific costs may apply.
Payment timing and method
- Payment timing and method
- Payment is due by the deadline stated in the individual invoice, agreement, or Important Matters Explanation. Bank transfer is the main method; other methods require written agreement.
Service timing
- Service timing
- We reply within 24 hours. Viewings, applications, contract signing, key handover, and management start dates depend on the individual transaction.
Cancellation / termination
- Cancellation / termination
- Consultations may be cancelled free of charge. After signing, cancellation, incurred costs, refunds, and termination follow the individual contract, Important Matters Explanation, and applicable law.
Special conditions
- Special conditions
- Property availability, tenant screening, guarantor approval, loan screening, visa status, and owner or management-company confirmation are not guaranteed by this website.